Speech Analytics

Transcribe, Search and Analyze Your Audio Data

Monitor all of your customer interactions and analyze the voice data for root cause, quality assurance, customer experience and more with Encore Speech Analytics from DVSAnalytics.

Speech to Text – Automatic and Organized

Encore Speech Analytics is an all-inclusive speech analytics application that allows clients to visualize their audio using state-of-the-art speech recognition and text analytics.

Audio recordings are automatically transcribed into searchable text. Encore then organizes and archives the searchable text data to be accessed through an intuitive web interface.

All of your audio data is stored in a database where it can be searched and analyzed for compliance, customer insights, and agent performance to improve your customer experience.

Customer Intelligence – Accelerated

Encore Speech Analytics can process audio in near-real time, examining up to a million hours per year, per appliance using patented acceleration technology.

Encore offers the ability to drill down to specific call categories. It features automatic discovery of trending topics to spot business drivers.

Enterprise-Class Search

Encore Speech Analytics comes with an enterprise-ready search engine that allows businesses to perform multidimensional analyses of their data to identify the most comprehensive trends and analytics.

The resulting insights and customer intelligence provides the data required to make well-informed strategic decisions.

Key Features

 

Automated Speech-to-Text Transcription

Convert 100% of your voice data, including customer service interactions, after-call surveys and outbound sales calls, into valuable insights.

 

Enterprise Search Capabilities

Pinpoint your most important calls by layering text-based keyword search with advanced metadata filters like gender, emotion, silence time and more.

 

Voice Technology at its Finest

Enhance your analysis with automatic speaker separation (diarization), emotional intelligence and gender identification to better understand the voice of your customer.

 

Automated Redaction

Find and remove sensitive numerical data from audio, text or both with Encore Speech Analytics Purify.

 

Efficient Web-Based Interface

Discover insights with real-time updates of search results and intuitive graphs.

Analyze the voice data of all your customer interactions for root cause, quality assurance, customer experience and intelligence, and more with Encore Speech Analytics from DVSAnalytics.

DVSAnalytics solutions are designed to improve the customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions and contact center operations. Elevate your customer experiences with the insights you gain from Encore Speech Analytics.