DVSAnalytics Workforce Optimization (WFO) and Workforce Engagement Management (WEM) services include:

  • Efficient Online Training
    • Encore™ Essential
    • Encore™ Advanced
    • Encore™ Certification
    • Encore™ Administration
  • Consulting with Insightful, Efficient Workforce Optimization Experts
  • Professional Services
    • Project Kick-off
    • Installation
    • Training
    • Ongoing Support
  • 24/7 Technical Support
  • Managed Services
    • System Administration
    • Use Administration

Encore™ from DVSAnalytics is built to help you take millions of recorded customer interactions and turn them into rich business intelligence and insights. Improve insides sales and service performance to increase customer satisfaction and loyalty.

Encore is engineered to seamlessly integrate into your existing UC platform and contact center tools, on-premise or in the cloud.