Webinars

Hit Your Service Level Objectives with Streamlined Staff

Supercharge Your RingCentral Contact Center with Workforce Optimization

The DVSAnalytics Webinar series is designed to provide insights into the benefits of practical workforce optimization solutions for today’s contact centers, on-premise or in the Cloud. Encore® Workforce Optimization solutions enable the transformation of raw data to actionable business insights.

Engineered for interoperability and compatibility with all major communications platforms, Encore Workforce Optimization solutions are cost effective, easy to install and manage. Capture, record (audio and screen) and analyze customer interactions to boost agent performance, improve operations, and enhance your customers’ experience. DVSAnalytics works closely with our customers to improve the customer experience, maximize employee engagement, and deliver analytics-enabled insights into their customer interactions and contact center operations.