Videos

Encore® WFO & Salesforce
The Best of Both Worlds

Simplify your contact center operations with Encore’s Salesforce Integration.

Encore® Call Recording

Learn how Encore’s call recording features will benefit your organization.

Encore Desktop Analytics

Capture critical customer metrics and associate them with your recordings to gain even more from Encore.

Encore Gamification

Motivate your workforce with contests using Encore’s new gamification feature.

DVSAnalytics focuses on developing practical workforce optimization solutions for contact centers. Encore workforce optimization solutions are built to simplify management’s daily workload and improve agent performance. Encore solutions are proven to boost agent productivity and retention, while reducing supervisor time. View our videos, browse the website, and download Resources to learn how DVS and Encore can enhance and improve your contact center operations.