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Supercharge Your RingCentral Contact Center with Workforce Optimization
Learn how to augment RingCentral audio recordings with Encore Screen Recordings, advanced Search capabilities, and Quality Management tools to improve contact center operations.
DVSAnalytics’ Encore® offers enterprise-rich contact center solutions seamlessly integrated with the RingCentral UCaaS platform. Encore delivers the ability to easily locate, retrieve and review RingCentral audio recordings with advanced search capabilities. Record and synchronize Encore’s screen/agent desktop recordings with RingCentral audio recordings.