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INDUSTRY

Retail Men’s Clothing

LOCATION

Fleetwood, Pennsylvania

GOAL

Reliably  record both calls and desktop activities.
Retrieve recordings based on a variety of call data.
More effective training based on evaluation results.

 

DVSAnalytics Case Study

Paul Fredrick

 

Founded 25 years ago, Paul Fredrick designs, manufactures and directly distributes men’s clothing, including tailored dress shirts, stylish Italian ties, trousers, suits and more.

The Company sells its collections through catalogs, the company website and social media sites, such as Amazon and Living Social. Without wholesaler and store front distribution points, Paul Fredrick’s contact centers in Pennsylvania and Georgia are critical links to servicing its customers.

Paul Fredrick is committed to providing superior customer service. Using the Encore® Interaction Recording solution to quickly locate and review recorded conversations is key in QA monitoring and continuously improving their service quality. Download our Paul Fredrick case study to learn more about Encore workforce optimization solutions from DVSAnalytics.