Webinar on demand: Keep Your At-Home Contact Center Productive & Engaged

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DVSAnalytics Webinar

Keep Your At-Home Contact Center Productive & Engaged

In this webinar, Kathleen Kelly, VP of Sales at DVSAnalytics, interviews Danielle Durham, Director of Teleservices at Arizona Federal Credit Union, discussing topics including:

  • Real-world experiences from at-home contact centers
  • Surprises encountered during the move to work from home
  • New ways to stay engaged
  • Technology that enhances training, production, and engagement

Danielle Durham discusses new ways she interacts with her at-home agents, and how the move to home offices has impacted contact center teams and management. Kathleen Kelly shares ideas to help at-home contact centers ensure their teams are productive and engaged. 

View the webinar to learn more.