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Keep Your At-Home Contact Center Productive & Engaged
In this webinar, Kathleen Kelly, VP of Sales at DVSAnalytics, interviews Danielle Durham, Director of Teleservices at Arizona Federal Credit Union, discussing topics including:
- Real-world experiences from at-home contact centers
- Surprises encountered during the move to work from home
- New ways to stay engaged
- Technology that enhances training, production, and engagement
Danielle Durham discusses new ways she interacts with her at-home agents, and how the move to home offices has impacted contact center teams and management. Kathleen Kelly shares ideas to help at-home contact centers ensure their teams are productive and engaged.
View the webinar to learn more.