Download Case Study

Broadway.com and Broadway Across America logos

“When an agent listens to a recording and reviews the notes, we notice a natural improvement in the skill immediately. It’s quite remarkable.”

Susie
National Director of Sales & Service
Broadway.com / Broadway Across America


DVSAnalytics Case Study

Broadway.com
& Broadway Across America

Broadway.com and Broadway Across America feature online theater ticketing and phone sales for every Broadway show, most off-Broadway shows, Broadway touring musicals and plays, and shows in London’s West End. With two offices, one in New York and the other in Louisville, they facilitate ticket purchases online and in their contact centers.

Their priorities for a new workforce optimization solution in their contact centers were:

  • Reliability & Uptime
  • Powerful Interaction Recording
  • Robust Quality Management tools
  • User-friendly eCoaching and eLearning tools

After researching solutions, they chose Encore® from DVSAnalytics. Download our Broadway.com & Broadway Across America case study to learn how Encore delivered a quick and continuing return on their investment.