Encore® Call Recording
DVSAnalytics Deployment and Support
Practical Solutions for Contact Centers
This collection of datasheets details the features and benefits of the Encore® Workforce Optimization and Workforce Engagement Management solutions for today’s contact center. The Encore suite of software from DVSAnalytics delivers secure call and screen recording, analytics for customer insights, quality management, and workforce engagement solutions.
DVSAnalytics provides contact centers with the industry-leading digital tools required to empower your workforce, enhance the voice of the customer and improve contact center performance. Encore is a highly interoperable solution, easy to integrate with the platforms of major unified communications providers, on-premises or in the cloud.