Simplify the Complex with Encore
Encore® is designed with the user in mind. Our focus is to deliver the information you need quickly and easily. A wide variety of informational resources are publically available on our website. The DVSAnalytics Quality Management portal makes agent training quick, simple and intuitive.
Access our resources to learn more about DVSAnalytics Encore.
Enhance Agent Performance
Encore’s automation helps you achieve improved agent performance and retention which directly impacts customer satisfaction. Automate business processes, from agent training and performance, to incentive programs.
- Self-Service Agent Portals
- Individualized eCoaching
- Contest Management
- Reduced Agent Turnover
Encore seamlessly integrates with all major communications platforms and contact center software suites. Encore is 100% compliant with your existing environment.