SCOTTSDALE, Ariz., January 28, 2019 – Today, DVSAnalytics, a recognized leader in workforce optimization and engagement management software for contact centers, announced a change in leadership. The current technology and market opportunities dictate a need for an increased focus on product innovation. As a result, the Board of Directors has elected Rita Dearing as President, replacing Hardy Myers as CEO.
“The Board is thrilled that Rita, with her vast experience in having led most areas of the Company, as well as her in-depth technical knowledge, has accepted this opportunity,” stated Kathleen Kelly, Chairman of the Board.
Rita Dearing joined DVSAnalytics in 1998. Previously, Ms. Dearing served DVS as the Chief Technology Officer, managing operations and product development. Under her tenure, DVSAnalytics received Product of the Year Awards and the #1 ranking for customer support in the contact center market. Her previous experience included Product Management with Aspect Telecommunications and Director of Application Products at Syntellect. Rita Dearing brings more than 30 years of software-based executive leadership experience in telecommunications to her new role as President.
Throughout 2018, DVSAnalytics focused on strengthening reseller-partner relationships, technology partnerships, and streamlining the sales and deployment processes for new and existing customers. The new outreach programs instituted by DVS were well received by our dealer community and have already seen remarkable success. In the coming year, the Company’s focus moves to technology innovation. Consultations with our customers and reseller-partners reaffirm the rapid pace of change facing contact center operations. To meet their needs, DVS will be enhancing the capabilities of the Encore® workforce optimization and workforce engagement management platform.
“In 2019, we will continue to leverage the channel initiatives enacted in 2018 while accelerating development of enhanced analytics and engagement products for both traditional and emerging channels,” stated Rita Dearing. “DVSAnalytics is committed to providing the best technology to boost contact center performance for our partners, dealers and customers.”
To learn more about DVSAnalytics and the Encore software suite engineered to meet the needs of today’s contact center operations, visit www.DVSAnalytics.com.
DVSAnalytics (DVS) workforce optimization and engagement solutions (WFO/WEM) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. DVS’ Encore® WFO/WEM suite includes interaction recording, quality management, analytics, workforce management, reporting, and a powerful set of employee engagement capabilities. The company is headquartered in Scottsdale, Arizona. Learn more at www.DVSAnalytics.com or follow DVS on LinkedIn, Twitter, and Facebook.