Encore™ WFO/WEM Subscription
On-Premises or in a private cloud, Encore call and screen recording, quality management, desktop and speech analytics, and workforce management is available as an operating expense subscription.
DVSAnalytics provides everything you need to optimize your contact center and engage your agents in one easy-to-manage subscription.
Encore Subscription WFO/WEM
Encore delivered on-premises or from the cloud, designed to meet your needs.
- Increase the number of users during peak periods
- Purchase a subscription for license usage
- Software Assurance included
- Customer or partner provided infrastructure
- OPEX Model
Interoperability: On-Premises & Cloud
An Encore Subscription delivers all the same features, functionality and value our customers have come to expect from DVSAnalytics.
With the built-in interoperability features of Encore, your communications platform and your workforce optimization solution can be deployed on-premises, in the cloud, or a hybrid solution.
DVSAnalytics Optimizes Contact Center Operations
Encore Workforce and Quality Management software is designed to be quick and easy to use. Encore delivers a software suite that requires less time to get the information you need. Not only will your team be up and running on the system in just a couple of hours, but our Quality Management portal makes agent training quick, simple and intuitive, allowing you to move onto the other parts of your job that demand your attention.
DVSAnalytics solutions are designed to improve the customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions and contact center operations. Encore Workforce Optimization and Engagement Management. Available as an operating expense in a subscription model.