SaaS

Encore Software as a Service

Encore® call and screen recording, quality management, desktop and speech analytics, and workforce management is available as an operating expense SaaS solution via the cloud. DVSAnalytics provides everything you need, including the infrastructure, from the cloud as an OPEX, not CAPEX solution.

Hybrid Compatibility: On-Premises & Cloud

Encore SaaS delivers all the same features and functionality from the cloud you are accustomed to in our premises-based solutions. Because of the built-in interoperability features of Encore, your communications platform can reside in the cloud or on-premises, while Encore SaaS resides in the cloud.

Encore SaaS Workforce Optimization & Engagement Management

Encore delivered from the cloud as software as a service provides immediate benefits.

  • DVSAnalytics provides the infrastructure
  • Encore as an Operating Expense (OPEX)
  • Fast Implementation
  • Software Assurance included
  • DVSAnalytics managed services
  • Updated software without interrupting operations
  • Easily increase the number of users during peak periods

Encore Software as a Service provides all the same licensing benefits and options: unlimited training, 24/7 customer support, and easy access to Encore Upgrades.

Encore Cloud Security

Encore is optimized for contact center providers to add quality management and workforce management to their on-premises or cloud solutions.

With Secure Sockets Layer (SSL/HTTPS) Connection, 256-bit AES encryption, and protected access, Encore Cloud ensures data integrity and highly advanced system security.

DVSAnalytics solutions are designed to improve the customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions and contact center operations. Encore Workforce Optimization and Engagement Management. Available as an operating expense, delivered from the cloud. Software as a Service.