Workforce Optimization Solutions for Contact Center Communication Platforms
DVSAnalytics Encore® Workforce Optimization solutions improve the customer experience, maximizing employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations.
DVSAnalytics Workforce Optimization (WFO) and Workforce Optimization as a Service (WFOaaS) solutions have the ability to track, record, analyze and manage customer interactions. DVSAnalytics delivers the software needed to reduce management’s daily workload while improving KPIs and managing the costs associated with training and performance management.
DVS Encore solutions enable the transformation of raw data to structured, actionable business insights. Capture, record and analyze customer interactions to boost agent performance, improve operations, and enhance the customer experience. Engineered for compatibility with all major communications platforms, Encore solutions are easy to install and manage.
These are just some of the contact center communications platform providers Encore is designed to integrate to:
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