Technology Partners

DVSAnalytics delivers easy integrations into all major contact center communication platforms

Communications platforms are the heart of contact center operations, where all interactions between agents and customers occur. The Encore™ Workforce Optimization (WFO) and Engagement Management (WEM) solution has the ability to track, record, analyze and manage all these interactions, delivering the software needed to meet service goals while managing the costs associated with training and quality management.

Engineered for interoperability with all major communications platforms, Encore is easy to install and manage, enabling the transformation of raw data to actionable business insights. Capture, record and analyze customer interactions to boost agent performance, improve operations, and enhance the customer experience.

These are some of the contact center communications platform providers Encore is designed to integrate to:

• Avaya
• Cisco
• Genband
• IWATSU

• Mitel
• NEC
• Shortel

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