News & Events

New User Experience Enhances WFO Solutions for Contact CentersScottsdale, Arizona — November 3, 2020  DVSAnalytics, a leading provider of workforce optimization (WFO) solutions for contact centers, announced the release of Encore®8.0, which delivers a new user...

DVS Spotlights Interaction Analytics for UCaaS and CCaaS at Customer Contact WeekScottsdale, Arizona — August 25, 2020  DVSAnalytics, a leading provider of workforce optimization software for contact centers, shines a spotlight on its enhanced cloud contact center...

Enterprise-class Workforce Optimization for Amazon Connect Customers Scottsdale, Arizona — August 11, 2020   DVSAnalytics, a leading provider of workforce optimization software, today announced the release of its Encore® Workforce Optimization as a Service (WFOaaS)...

DVSAnalytics Showcases Practical WFO Software for Avaya Contact Centers   Phoenix, Booth #711, February 2, 2020 – DVSAnalytics, a leading provider of contact center solutions, will be showcasing its portfolio of practical Workforce Optimization (WFO) software...

Jeff Meador Joins DVS to Enhance Support for Central U.S. Partners   Scottsdale, January 29, 2020 – DVSAnalytics is pleased to announce the further expansion of its regional sales and account management team to support the market growth of its Partners. Jeff...

Art Herold Joins DVS to Support Southeastern US and Latin America Partners   Scottsdale, January 16, 2020 – DVSAnalytics is pleased to announce it is expanding its regional sales and account management team to support the market growth of its partners. Art Herold...