As industry leaders, the DVSAnalytics management team contributes over 90 combined years of experience, enabling organizations to improve their contact center performance while enhancing the customer experience.
Our Encore® Workforce Optimization (WFO) and Workforce Engagement Management (WEM) solutions deliver comprehensive applications for secure screen and call recording, 360° quality management, analytics, workforce management, reporting, and a powerful set of employee engagement capabilities.
Encore is specifically known for its automated coaching, integrations with industry-leading communication platforms, and its rapid return on investment.
DVSAnalytics has been successfully delivering these solutions to enterprises, across all industries, for over 35 years. From its innovative solutions to exceptional support, customers and resellers find that doing business with DVSAnalytics is a pleasant and profitable experience.
Our Encore™ workforce optimization and workforce engagement management software helps business measure and improve the customer experience, enhance agent performance, maintain regulatory and industry compliance, meet service level objectives, and facilitate employee engagement. With a high degree of customer satisfaction, we successfully serve the needs of healthcare organizations, financial institutions, government agencies and contact centers across all industries.
DVSAnalytics is driven by dedicated professionals – technology innovators and industry veterans – who apply their expertise to our customers’ and partners’ critical business challenges. Our success is powered by a committed and passionate team, along with a working environment that fosters accountability, customer advocacy, honesty, innovation, loyalty, passion, respect, self-improvement and teamwork. These nine core DVSAnalytics values shape the way we do business with our customers, our partners and each other.
We value our technology and reseller partners. We work hard to nurture our relationships with our reseller channel partners and develop the best seamless integrations with our technology partners. We complement our reseller partner’s sales force to deliver product solutions for their customers that make them proud.
DVSAnalytics invests heavily in Interoperability: technology partnerships and development with all the major telephone switch manufacturers. These investments make our customer and reseller partner’s lives easier, providing DVSAnalytics a stellar reputation for interoperability with other vendors, and trouble-free installations.
We are committed to conducting our business with the highest ethical standards. All business decisions are based upon creating value for our customers, partners, employees and shareholders, as well as the communities in which we work. At DVSAnalytics, we view our corporate responsibility as essential to our success and vital to the way we do business.