Blog

Security and Compliance Features for Contact Centers

No matter the industry, all contact centers face one or more state and federal regulations such as PCI-DSS or HIPAA. Maintaining compliance in the constantly changing regulations landscape can be overwhelming. Secure interaction recording (call and screen), part of a...

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Retail Sales & the Contact Center

NEC Advantage 2019 was a fantastic event with a large variety of opportunities for learning, experiencing, sharing, socializing, and recognizing NEC partners and resellers from around the world. DVSAnalytics was pleased to take part. We’ve been technology partners...

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DVSAnalytics at NEC Advantage 2019

We’re pleased to be at NEC Advantage this week. NEC is hosting its first Global Partner Conference this year, a key opportunity to review the rapid innovations seen over the last decade in the IT and communications technology landscape. Advantage brings together all...

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Tickets, Tickets, Tickets

Imagine you handle tickets sales for Broadway shows, off-Broadway shows, touring musicals and plays, even theatrical shows on the other side of the Atlantic in London’s West End. You have two contact centers to handle ticket sales, customer’s questions, complications,...

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Workforce Management Solutions in Contact Centers

Every contact center faces the challenge of efficiently forecasting and scheduling agents. Whether it’s a question of seasonal traffic, new products and services, specific skill requirements, or intraday changes, effective management of agents can be a daunting...

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6 Tips for Using Gamification in Contact Centers

A well-planned gamification program provides healthy competition among agents, a new excitement to the day, and a focus on increased productivity. These are the primary purposes of gamification solutions in contact centers. Well-implemented gamification programs...

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Using Gamification in Contact Centers

People don’t typically reach out to contact centers unless they need help solving a problem. Providing solutions for other people demands an informed, helpful and cheerful attitude on the part of contact center agents. It’s easier than ever before to inject a little...

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eCoaching in Contact Centers

The on-going digital transformation in today’s market combined with an increasingly empowered agent workforce has created a clear need for eCoaching solutions in contact centers. Every contact center faces the challenge of training their agents. Developing training...

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Gaining a 360° View of the Patient Experience

From small clinics to the largest hospital institutions, patient expectations are rising. Increased consumer demands and expectations are a facet of the digital transformation our world is experiencing. Dramatic developments in communication technologies – mobile...

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