Blog

Salesforce Data in Your Workforce Optimization Solution

Salesforce Data in Your Workforce Optimization Solution

Why does DVSAnalytics place such a high value on interoperability in contact center solutions? Look no further than our out-of-the-box Encore® Salesforce integration.   DVSAnalytics WFO & Salesforce: the Best of Both WorldsAn Overview of the Encore Salesforce...

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Salesforce & Encore: Best of Both Worlds

Salesforce & Encore: Best of Both Worlds

The combination of Salesforce and Encore® workforce optimization provides the best of both worlds to today’s contact center environment. With a focus on simplifying contact center management’s daily workload, DVSAnalytics provides solutions for interaction recording,...

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Security and Compliance Features for Contact Centers

Security and Compliance Features for Contact Centers

No matter the industry, all contact centers face one or more state and federal regulations such as PCI-DSS or HIPAA. Maintaining compliance in the constantly changing regulations landscape can be overwhelming. Secure interaction recording (call and screen), part of a...

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Retail Sales & the Contact Center

Retail Sales & the Contact Center

NEC Advantage 2019 was a fantastic event with a large variety of opportunities for learning, experiencing, sharing, socializing, and recognizing NEC partners and resellers from around the world. DVSAnalytics was pleased to take part. We’ve been technology partners...

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DVSAnalytics at NEC Advantage 2019

DVSAnalytics at NEC Advantage 2019

We’re pleased to be at NEC Advantage this week. NEC is hosting its first Global Partner Conference this year, a key opportunity to review the rapid innovations seen over the last decade in the IT and communications technology landscape. Advantage brings together all...

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Tickets, Tickets, Tickets

Tickets, Tickets, Tickets

Imagine you handle tickets sales for Broadway shows, off-Broadway shows, touring musicals and plays, even theatrical shows on the other side of the Atlantic in London’s West End. You have two contact centers to handle ticket sales, customer’s questions, complications,...

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Workforce Management Solutions in Contact Centers

Workforce Management Solutions in Contact Centers

Every contact center faces the challenge of efficiently forecasting and scheduling agents. Whether it’s a question of seasonal traffic, new products and services, specific skill requirements, or intraday changes, effective management of agents can be a daunting...

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