Blog

7 Digital Tools for Financial Institution Contact Centers

Increasing your user engagement by 100% in three months? Sounds like an impossible goal for a credit union. But it is exactly the growth Arizona Federal Credit Union achieved by implementing a workforce optimization and engagement solution in their contact...

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Can Competition Rev Up Your Workplace?

Your team makes a last minute shot just before the buzzer and… it scores! You jump to your feet and the crowed erupts in cheers. Who doesn’t love great competition? Competition raises the adrenaline and demands our focus. The workplace is no different....

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eCoaching Gets Results

The challenge with training agents is two-fold: It’s expensive. And also, it’s expensive. Yes, you read that correctly: agent training hits contact centers twice where it matters most—the bottom line. Building a Training Process First, every company needs to develop...

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Best Practices to Train Your Workforce

Any manager aiming to engage agents and build skillsets in the contact center has considered the question, “How do my agents learn best?” Or maybe, “How does engaging agents increase their desire to learn or the knowledge they acquire?” We’ll...

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