Webinar On-Demand: Keep At-Home Contact Centers Productive and Engaged
Many contact centers have shifted to at-home operations with an increasing number studying the option of making the transition permanent. The possible benefits are numerous: initial studies report at-home agents are more productive, a continuation of the COVID-19 emergency, freedom to hire the best employees regardless of physical location, etc. One fact remains, communications technologies and the contact center landscape are changing. Are we ready?
