eCoaching in Contact Centers

Cocktail on the beach, saving time and money with eCoaching

The on-going digital transformation in today’s market combined with an increasingly empowered agent workforce has created a clear need for eCoaching solutions in contact centers. Every contact center faces the challenge of training their agents. Developing training materials, administering training, grading, tracking, updating content, building refresher courses – all are expensive, time consuming endeavors. Automated […]