Workforce Optimization
Interaction Recording
Quality Management
Speech Analytics
Workforce Management
Practical Solutions for Contact Centers
DVSAnalytics
DVSAnalytics solutions are designed to improve the customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions and contact center operations.
The Encore® suite of software delivers powerful and secure call recording, quality management, analytics, and workforce engagement solutions.
All the tools required to empower your workforce, augment your contact center and enhance the voice of the customer in one highly interoperable platform, on-premises or in the cloud.
Contact Center, Enhanced
Workforce Optimization
Optimize the customer experience and workforce management with an integrated suite of software developed to enhance your existing contact center platform.
Workforce Engagement
Engage your employees with premium tools and performance insights. Create an environment for success, with each member of your team emphasizing your goals and values.
Voice of the Customer
Powerful speech analytics and survey capabilities give your customers a clear voice, providing you with customer intelligence to enhance customer satisfaction and build customer loyalty.
On-Premises or Cloud
Perpetual
Own your edition of Encore Workforce Optimization and Workforce Engagement Management software with a Perpetual licensing model.
subscription
DVSAnalytics provides everything you need to optimize you contact center, on-premises or cloud, in one easy-to-manage subscription.
Software as a service
Encore Software as a Solution (SaaS) via the cloud. DVSAnalytics provides everything you need, including the infrastructure.
