Workforce Optimization

Interaction Recording

Performance Management

Agent Engagement

Interaction Analytics

Workforce Management

Practical Solutions for Contact Centers

DVSAnalytics

Designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.

DVSAnalytics Can Help During the Covid-19 Emergency

ENABLE YOUR
REMOTE WORKFORCE

HANDLE INCREASED
CALL VOLUME

24 TO 48 HOUR
TURNAROUND TIME

Encore® Workforce Optimization software delivers powerful and secure call & screen recording, performance management, agent engagement tools, interaction analytics, and workforce management solutions.

All the tools required to streamline your supervisors’ daily workload, empower your workforce, augment your contact center, and enhance the voice of the customer in one highly interoperable platform, on-premises or in the cloud.

Contact Center, Enhanced

Workforce Optimization

Optimize the customer experience with an integrated software solution – interaction recording, performance management, interaction analytics, and workforce management – developed to enhance your existing contact center platform.

Voice of the Customer

Powerful call, desktop and speech analytics give your customers a clear voice, providing you with customer intelligence and insight to enhance customer satisfaction and build customer loyalty.

Workforce Engagement

Engage your employees with premium tools. Easily schedule contact center staff to meet service level objectives while controlling costs. Create an environment for success, with each member of your team emphasizing your goals and values.

Cloud or On-Premise

Perpetual

Own your edition of Encore Workforce Optimization and Workforce Engagement Management software with a Perpetual licensing model.

subscription

DVSAnalytics provides everything you need to optimize your contact center, on-premises or cloud, in one easy-to-manage subscription.

Software as a service

Encore Software as a Service (SaaS) via the cloud. DVSAnalytics provides everything you need, including the infrastructure.

Testimonials

“Encore has been rock-solid. After just one training class, staff and supervisors were able to jump into the Encore system and begin using it with no issues.”

Tom Gorley

Telecom Administrator, City of Glendale, AZ

“When we started using Encore for Quality Assurance our baseline score was 50, after only 3 months our scores have climbed to 82. We are constantly refining our processes as a team to climb even higher.”

Iwona Laskawiec

Quality Assurance Manager, Forefront Dermatology

“With Encore, it’s as if somebody has spent years working on the phones, maybe even in a contact center environment. It’s such a perfect tool for the work that we do.”

Michele Davis
Statewide Intake Coordinator, Kansas Legal Services