customer support

dvsAnalytics' Customer Support Protects You 24 x 7 x 365 (PDF Version)

Customer Support offers a portfolio of options designed to maximize uptime and reduce your internal IT costs. Our Support organization is dedicated to resolving your issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. You can count on us to help you receive the most from your dvsAnalytics technology investments.

educational services

Encore Training (PDF Version)

dvsAnalytics’ Education Services organization offers Web-based courses that will equip your system administrators and end-users with the knowledge they need to help your organization get the most out of its Encore solutions.

Register for a session now by selecting a date below:

Thursday, December 15, 2011 11:00 AM – 12:00 PM MST
Thursday, January 19, 2012 9:00 AM – 10:00 AM MST
Thursday, February 16, 2012 9:00 AM – 10:00 PM MST

Once registered, users will receive an email confirming registration and listing instructions to log into the seminar.

Reseller Certification Program (PDF Version)

dvsAnalytics recognizes the expertise and experience our reseller partners offer and is committed to providing them with the resources needed to ensure their success. dvsAnalytics’ Reseller Certification Program teaches resellers how to install, administer, use, and support the entire Encore Enterprise suite of products. Upon completion, resellers are certified to install the Encore Enterprise Suite and able to profit from the additional revenue stream.

Register for a session now by selecting a date below:

Monday, February 6, 2012 – Thursday, February 9, 2012 from 9AM – 1 PM MST
Monday, May 7, 2012 – Thursday, May 10, 2012 from 9AM – 1 PM MST

Once registered, users will receive an email confirming registration and listing instructions to log into the seminar.

implementation services

dvsAnalytics' Implementation Services Enhances Your Business (PDF Version)

dvsAnalytics' implementation team manages the entire project from start to finish, including the installation, user training, and systems integration. They will work with your organization to ensure a successful implementation and see that you maximize the return on your dvsAnalytics contact center investment.