customer support
dvsAnalytics' Customer Support Protects You 24 x 7 x 365 (PDF Version)
Customer Support offers a portfolio of options designed to maximize uptime and reduce your internal IT costs. Our Support organization is dedicated to resolving your issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. You can count on us to help you receive the most from your dvsAnalytics technology investments.
educational services
Encore Training (PDF Version)
dvsAnalytics’ Education Services organization offers Web-based courses that will equip your system administrators and end-users with the knowledge they need to help your organization get the most out of its Encore solutions.
Register for a session now by selecting a date below:
Thursday, August 19, 2010 11 AM – 12 PM PDT
Thursday, September 2, 2010 11 AM – 12 PM PDT
Thursday, September 16, 2010 11 AM – 12 PM PDT
Once registered, users will receive an email confirming registration and listing instructions to log into the seminar.
Reseller Certification Program (PDF Version)
dvsAnalytics recognizes the expertise and experience our reseller partners offer and is committed to providing them with the resources needed to ensure their success. dvsAnalytics’ Reseller Certification Program teaches resellers how to install, administer, use, and support the entire Encore Enterprise suite of products. Upon completion, resellers are certified to install the Encore Enterprise Suite and able to profit from the additional revenue stream.
Register for a session now by selecting a date below:
Monday, November 1, 2010 – Thursday, November 4, 2010 from 9 AM – 1 PM PDT
Monday, February 7, 2011 – Thursday, February 10, 2010 from 9 AM – 1 PM MST
Once registered, users will receive an email confirming registration and listing instructions to log into the seminar.
implementation services
dvsAnalytics' Implementation Services Enhances Your Business (PDF Version)
dvsAnalytics' implementation team manages the entire project from start to finish, including the installation, user training, and systems integration. They will work with your organization to ensure a successful implementation and see that you maximize the return on your dvsAnalytics contact center investment.
