DVSAnalytics Case Study

Arizona Federal Credit Union

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DVSAnalytics Arizona Federal Case Study for Credit Unions and Financial Institutions - Benefits of Workforce OptimizationWhen the Arizona Federal Credit Union needed a call recording solution in 2006, they chose Encore, from DVSAnalytics. Over the years, as the popularity of online and mobile banking has grown, Encore has undergone continuous innovation to meet the changing needs of Arizona Federal.

 

“We stay with DVSAnalytics because of their evident commitment to us as their customer, ongoing improvements in Encore, and their willingness to add features that meet their customers’ needs.”

Cathy Roelle, Vice President of Teleservices
Arizona Federal Credit Union

 

From call recording to a complete Workforce Optimization (WFO) and Workforce Engagement Management (WEM) software suite, Encore provides progressive tools to meet the needs of its customers. Today, Encore from DVSAnalytics offers solutions for every credit union’s WFO/WEM needs.

Download our Arizona Federal Credit Union case study to learn how DVSAnalytics keeps systems and integrations up to date, delivering new applications to meet the evolving requirements of today’s financial institutions.