resources
datasheets |
brochures
case studies
white papersImproving Agent Productivity with Closed-Loop Coaching Quality Management: Value-Added Solution for Emerging Contact Centers Small Call Centers: Challenges and Opportunities
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end user training
Encore Training for Managers and Agent Evaluators is a Web-based training offered to Encore customers on the first and third Thursday of every month. This session provides users with an overview of the Encore Technology Suite, which includes Encore Voice Recording, Screen Recording, Quality Management, and Reporting and Analysis. Participants learn to monitor, review, evaluate, and organize voice and data recordings, create and use scorecards to evaluate and train agents, generate reports, and analyze meaningful business intelligence.
Register for a session now by selecting a date below:
Thursday, August 19, 2010 11 AM – 12 PM PDT
Thursday, September 2, 2010 11 AM – 12 PM PDT
Thursday, September 16, 2010 11 AM – 12 PM PDT
Once registered, users will receive an email confirming registration and listing instructions to log into the seminar.
reseller certification
dvsAnalytics' Web-based Encore Reseller Certification course teaches resellers how to build, install, administer, train, and support the entire Encore Enterprise suite of products, including voice and screen recording, quality management, and reporting and analytics. Upon completion, resellers are certified on the Encore Enterprise Suite. This four-day, free class is held via the Web in the first week of February, May, August, and November.
Register for a session now by selecting a date below:
Monday, November 1, 2010 – Thursday, November 4, 2010 from 9 AM – 1 PM PDT
Monday, February 7, 2011 – Thursday, February 10, 2010 from 9 AM – 1 PM MST
Once registered, users will receive an email confirming registration and listing instructions to log into the seminar.
