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See first-hand how Encore uses powerful analytics to target specific areas for improvement and quickly enhances the performance of your team. Request a personal demo below or call (800) 209-1271.
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Designed for companies of all sizes, Encore satisfies the needs of contact centers in a wide range of industries.
Encore features all call and screen recording, quality management, eCoaching, workforce management and analytics.
Encore rapidly contributes to your organization’s success and has an impressive 98% customer satisfaction rating.
We are now using Encore’s evaluations for not only quality assurance, but also to give agents the extra push to help us achieve our strategic goals.