Dashboards and Gamification

Upgrade the way you do business

Dashboards and contests make it easy for managers to gain insight, see trends, and create incentive programs.

dvs-vid

Encore Gamification Automates Performance-Based Contests and Rewards

×

Contact centers collect a vast amount of data. The ability to view and leverage the analysis of that data enables your business to continuously improve. Encore’s dashboards provide real-time collections of information and trends that are important to you. Also, with the addition of Encore’s gamification engine, dashboards become a motivational tool and the go-to place to redeem awards and see who’s leading in the latest contests!

Encore Dashboards

In an increasingly busy and competitive marketplace, access to answers and new-found efficiencies are powerful tools. Encore’s dashboards provide one location to view key metrics as widgets, analyzed and represented graphically.Request a dvsAnalytics Encore Demonstration

  • Overview – Gain immediate insight into your most important data points. Whether you’re interested in internal performance trends or market feedback to hone your business strategy, answers are available at a glance.
  • Compare – Know which agents are performing best and which may need extra attention.
  • Stay Informed – Track the progress of business initiatives by gauging how customers are responding.
  • Stay Transparent – Provide common dashboard views of real-time performance for both supervisors and agents.

Gamification through Performance-Based Contests and Rewards

Encore Gamification wins the Communication Solutions Product of the Year for 2016Encore’s gamification engine automates the creation and management of performance-based contests and rewards to further motivate agents toward achieving company initiatives.

  • Automate – Eliminate the time-consuming, manual process of administering contests.
  • Improve – Realize unprecedented contest-inspired performances with a capacity to host contests more frequently.dvsAnalytics Gamification Earns 2016 CUSTOMER Contact Center Technology Award
  • Recognize – Keep teams aware of their top performers and contest contenders with leaderboards.
  • Reward – Define rewards in advance and allow agents to redeem earned points, all within Encore.
 
TMC names dvsAnalytics 2016 Communications Solutions Product of the Year
dvsAnalytics Receives 2016 CUSTOMER Contact Center Technology Award

CONTINUE TO: DESKTOP ANALYTICS

Streamline processes and ensure compliance with Encore Desktop Analytics

arrow-down