Dashboards and Gamification
Upgrade the way you do business
Dashboards and contests make it easy for managers to gain insight, see trends, and create incentive programs.
Encore Gamification Automates Performance-Based Contests and Rewards×
Contact centers collect a vast amount of data. The ability to view and leverage the analysis of that data enables your business to continuously improve. Encore’s dashboards provide real-time collections of information and trends that are important to you. Also, with the addition of Encore’s gamification engine, dashboards become a motivational tool and the go-to place to redeem awards and see who’s leading in the latest contests!
In an increasingly busy and competitive marketplace, access to answers and new-found efficiencies are powerful tools. Encore’s dashboards provide one location to view key metrics as widgets, analyzed and represented graphically.
- Overview – Gain immediate insight into your most important data points. Whether you’re interested in internal performance trends or market feedback to hone your business strategy, answers are available at a glance.
- Compare – Know which agents are performing best and which may need extra attention.
- Stay Informed – Track the progress of business initiatives by gauging how customers are responding.
- Stay Transparent – Provide common dashboard views of real-time performance for both supervisors and agents.
Gamification through Performance-Based Contests and Rewards
Encore’s gamification engine automates the creation and management of performance-based contests and rewards to further motivate agents toward achieving company initiatives.
- Automate – Eliminate the time-consuming, manual process of administering contests.
- Improve – Realize unprecedented contest-inspired performances with a capacity to host contests more frequently.
- Recognize – Keep teams aware of their top performers and contest contenders with leaderboards.
- Reward – Define rewards in advance and allow agents to redeem earned points, all within Encore.