Encore has in-depth communication platform integrations to meet your business demands
Your communications platform is the heart of your contact center, where all interactions between agents and customers occur. Encore has the ability to track, record, analyze and manage all these interactions so you can meet service goals while managing the costs associated with training and quality management.
Our integrations are easy to install and manage, and collect more information from your communications equipment than many other workforce optimization solutions. This puts you ahead of the game for capturing, recording, and analyzing customer interactions.
Click on your communications platform provider below for more information.