company
Experienced. Proven. Innovative.
dvsAnalytics (formerly TeleDirect/Wygant) is a leading provider of data, video, and voice recording and analytics solutions that deliver customer and organizational intelligence to improve workforce performance and enhance the customer experience. Its award-winning technology suite, Encore™, incorporates recording, quality assurance, performance management, and coaching in a unified solution designed to gain insight into customer behavior, identify needs, and discover trends.
For over 25 years, organizations such as communication services, financial services, healthcare, hospitality, publishing and retail, have relied on dvsAnalytics’ solutions to gain a competitive advantage and achieve greater efficiency. High-end functionality at an economical price with rapid implementation sums up why both resellers and customers embrace dvsAnalytics’ products.
dvsAnalytics’ commitment to the workforce optimization market has resulted in the following awards and recognition:
- 2008 Technovation Award for the Encore Technology Suite
- Kathleen Kelly Receives the ATA’s 2008 Fulcrum Award
- 2008 Product of the Year Award for Closed-Loop Coaching
- 2007 Product of the Year Award for Encore Portfolio
