Engage Your Agents: Can Competition Rev Up Your Workplace?

dvsAnalytics Encore -- Engage Your Agents: Can Competition Rev Up Your Workplace?

Your team makes a last-minute shot just before the buzzer and… it scores! You jump to your feet and the crowd erupts in cheers. Who doesn’t love great competition? It raises the adrenaline and demands our focus. And, the workplace is no different. According to a Refresh Leadership poll, “…52% of respondents said competition was […]

Boost Commitment with Agent Engagement

dvsAnalytics Encore Boost Commitment with Agent Engagement

Agent Engagement is recognized as a key ingredient for success in today’s contact center industry. The reasons are clear: when agents are committed to the success of their team, and to the organization, customers and companies win. So it makes sense that when companies create an exciting, empowering environment for their workforce, agent dedication to […]

Using Gamification to Increase Contact Center Engagement

Using Gamification to Increase Contact Center Engagement

For contact center managers, one of the biggest challenges is keeping staff motivated and engaged while still maintaining call center metrics and efficiency. Often people see these two things as polar opposites pulling in different directions, thinking you can’t be meeting metrics and targets and remain motivated, or that efficiency comes at the cost of employee […]