We recently announced enhancements to our Desktop Analytics family of applications which help organizations protect sensitive customer information and add searchable data to their recorded interactions. These improvements were developed to better meet the needs of any organization desiring to ensure compliance with HIPAA or PCI, and streamline processes for an improved customer experience.
While many Encore customers have benefited from using the traditional Desktop Analytics products, the enhanced version delivers a more aggressive ROI with:
- Dramatically lower per-user licensing cost
- Site and enterprise versions with unlimited licensing
- Reduced or possibly no professional services required to implement
- Out-of-the-box integrations with Salesforce.com
Kathleen Kelly, our CEO, explains, “Encore’s enhanced Desktop Analytics provides the opportunity for many more organizations to benefit from the various options to analyze the most important recorded interactions, while controlling recordings to maintain compliance. “
The enhanced family of applications ranges from pre-built applications, requiring very little configuration (and provides a quick start to implementation), to fully-customized products designed to meet specific customer requirements.