Three Ways to Future-Proof Customer Service

dvsAnalytics Encore Three Ways to Future-Proof Customer Service

In business, it’s not enough to stay current with emerging trends; to enjoy sustained success organizations must be prepared to meet future challenges as well. This is especially true in the customer service realm, where expectations from both industry regulators and consumers continue to rise. With that in mind, here are a few ways forward-thinking […]

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Quality Where You Least Expect it

dvsAnalytics Encore - Quality Where You Least Expect It

I’d like to follow up on our last post about staying informed by data with this reference to a literary masterpiece in which the main character obsesses over quality as the driving force in all progress (name that novel, anyone?). Quality, that characteristic we strive to mold and sharpen, is elusive to achieve in perfection. […]

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Opinion vs. Data: Who’s Calling the Shots?

dvsAnalytics Encore - Opinion vs. Data: Who's Calling the Shots?

Anyone who scrolls through Facebook, watches the nightly news, or pretty much comes out from under a rock ever knows there are many opinions and wild claims being broadcast. Frustrated, I got to researching and found much of what’s being shared is inaccurate. This seems to be showing up everywhere in life lately – even […]

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