dvsAnalytics Receives 2016 CUSTOMER Magazine Workforce Optimization Innovation Award

dvsAnalytics Receives 2016 CUSTOMER Magazine Workforce Optimization Innovation Award

We are honored to announce that Encore has been named a 2016 CUSTOMER  Workforce Optimization Innovation Award winner for its exceptional innovation and commitment to improving the customer experience. The Encore Workforce Optimization Suite provides comprehensive recording, analytics, quality management, and workforce management for all major unified communication platforms.  Available on-premise or in the cloud, […]

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eLearning Coursels: A Great Way to Train Your Agents on Soft Skills

dvsAnalytics Encore: eLearning Coursels: A Great Way to Train Your Agents on Soft Skills

Whether you have an official “contact center” or just a few departments regularly communicating with customers, finding the time to train your agents is always a challenge. The typical employee has about 1% of their work week available for training and development—that’s less than 5 minutes per day. For this reason, coursels (“course morsels”) have […]

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About Gamification: Having Fun at Work

About Gamification: Having Fun at Work

I learned something new at our seminar last week. The topic was Workforce Optimization but we got into some pretty neat tools to use to make work a little more fun. Have you heard of ‘Gamification’? I had not. So, since it was new to me I did what I always do. I googled it. […]

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