Game-changing Apps for Managing Phone-Based Sales and Support Teams

encore-monitor-live

Today we are announcing the release of Encore v6.0.2 that introduces Voice Annotation, enhances Live Monitor, and extends access to recordings from ACD reports. Available immediately, this release delivers new options for on-the-go managers to monitor calls from anywhere, record coaching tips, and access recordings from other applications. With v6.0.2, Encore users have unique views […]

Read More

Three Ways Call Recording Will Transform Your Contact Center

call recording to transform your contact center

Have you ever called your contact center simply to hear how your agents address your concerns? Were you routed to the correct agent immediately? Or were you sent down a frustrating path, transferred from one agent to another? Your contact center is the lifeblood of your business, setting the benchmark for customer service. As such, […]

Read More

dvsAnalytics Encore eCoaching Wins 2014 Contact Center Technology Award

Contact Center Coaching Award

dvsAnalytics Encore eCoaching has been named a 2014 CUSTOMER Contact Center Technology Award winner by TMC’s CUSTOMER Magazine. Encore eCoaching was honored for positively impacting the customer experience and improving customer service through innovation, quality and unique product features. The Value of eCoaching Coaching plays a significant role in improving the performance of a contact […]

Read More