Three Ways Call Recording Will Transform Your Contact Center

call recording to transform your contact center

Have you ever called your contact center simply to hear how your agents address your concerns? Were you routed to the correct agent immediately? Or were you sent down a frustrating path, transferred from one agent to another? Your contact center is the lifeblood of your business, setting the benchmark for customer service. As such, […]

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dvsAnalytics Encore eCoaching Wins 2014 Contact Center Technology Award

Contact Center Coaching Award

dvsAnalytics Encore eCoaching has been named a 2014 CUSTOMER Contact Center Technology Award winner by TMC’s CUSTOMER Magazine. Encore eCoaching was honored for positively impacting the customer experience and improving customer service through innovation, quality and unique product features. The Value of eCoaching Coaching plays a significant role in improving the performance of a contact […]

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New dvsAnalytics Website Brings More Interactivity and Content


This week, dvsAnalytics launched a brand new website, packed with enhanced content, retrievable from any device. As Encore Workforce Optimization (WFO) applications have expanded, the need to deliver new ways to view solution options became apparent. Check out to see our: Tiled user-interface that brings more categories of information to the home page […]

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