Engage Your Agents: Best Practices to Train Your Workforce

dvsAnalytics Encore Best Practices to Train Your Workforce

Any manager aiming to engage agents and build skillsets in the contact center has considered the question, “How do my agents learn best?” Or maybe, “How does engaging agents increase their desire to learn or the knowledge they acquire?” In this second installment on agent engagement, we’ll answer those questions by exploring the term andragogy […]

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Engage Your Agents: Are Self and Peer Evaluations Truly Helpful?

Engage Your Agents: Are Self and Peer Evaluations Truly Helpful?

Proven to motivate employees and accomplish business goals, engaging the workforce has been a hot topic of late. And for good reason—committed, productive employees are true assets to the company, striving to satisfy customers. In this four-part series, we will explore four areas vital to increase agent engagement and offer tips you can use to […]

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Boost Commitment with Agent Engagement

dvsAnalytics Encore Boost Commitment with Agent Engagement

Agent Engagement is recognized as a key ingredient for success in today’s contact center industry. The reasons are clear: when agents are committed to the success of their team, and to the organization, customers and companies win. So it makes sense that when companies create an exciting, empowering environment for their workforce, agent dedication to […]

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