Case Study: Arizona Federal’s Business Initiative Success Story

Case Study: Arizona Federal’s Business Initiative Success Story

When it comes to coordinating efforts, a business is like a boat, and employees are like rowers. Is everyone rowing in the same direction? Are all departments and resources supporting a common goal? If your answer is no, you’re not alone. Do not underestimate the power of coordination and resourcefulness, however. When Arizona Federal Credit […]

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dvsAnalytics Receives 2016 Communications Solutions Product of the Year Award

Encore Gamification Wins 2016 Product of the Year

Encore Gamification Recognized for Exceptional Innovation. We are thrilled to share that Encore® Gamification has been named a 2016 Communications Solutions Product of the Year winner by TMCnet. Gamification empowers contact center managers to motivate agents and save time by automating the creation and management of performance-based contests and rewards. “We’re thrilled to have been […]

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Three Ways to Future-Proof Customer Service

dvsAnalytics Encore Three Ways to Future-Proof Customer Service

In business, it’s not enough to stay current with emerging trends; to enjoy sustained success organizations must be prepared to meet future challenges as well. This is especially true in the customer service realm, where expectations from both industry regulators and consumers continue to rise. With that in mind, here are a few ways forward-thinking […]

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