• End User Training Dates Posted for May, June and July

• dvsAnalytics’ Encore Solution Now Rated “Avaya Compliant”

• Reseller Certification Training Offered in August and November

• Encore Desktop Analytics is Now Available

•  Call Recording

•  Screen Recording

•  Scorecards and Evaluations

•  Reporting and Analytics

“With Encore, we learned more by listening to the no sales then we ever did by listening to the sales. This has helped us increase agent productivity, performance, and retention.”

Jim Reed
Manager of National Customer Service Center
Stanley Steemer