News & Events
- September 29, 2010 Customer Webinar
- August 19, 2010 Press Release
- July 21, 2010 Press Release
Demonstrations
- Encore Enterprise Overview of WFO suite
- Screen Recording Watch interactions unfold
- Portfolio Gain business intelligence
Testimonials
"dvsAnalytics is ahead of the curve in an area of great importance to contact centers today - customer data security. The Federal Trade Commission estimated that fraud from identity theft tallied $52.6 billion in 2004, or almost $200 for every man, woman, and child. The payment card industry is concerned about agent access to private customer information. With its extensive experience in transactional environments dvsAnalytics understands how to protect sensitive information through encryption and other means. They are the only contact center vendor with VISA certification for Best Practices."