Workforce Engagement Management
Analytics for Customer Insights
Call and Screen Recording
Industry-Leading Digital Tools for the Contact Center
DVSAnalytics solutions are designed to improve the customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions and contact center operations.
All the tools required to empower your workforce, augment your contact center and enhance the voice of the customer in one highly interoperable platform, on-premises or in the cloud.
Contact Center, Enhanced
Optimize the customer experience and workforce management with an integrated suite of software developed to enhance your existing contact center platform.
Engage your employees with premium tools and performance insights. Create an environment for success, with each member of your team emphasizing your goals and values.
Voice of the Customer
Powerful speech analytics and survey capabilities give your customers a clear voice, providing you with customer intelligence to enhance customer satisfaction and build customer loyalty.
On-Premises or Cloud
Own your edition of Encore Workforce Optimization and Workforce Engagement Management software with a Perpetual licensing model.
DVSAnalytics provides everything you need to optimize you contact center, on-premises or cloud, in one easy-to-manage subscription.
Software as a service
Encore Software as a Solution (SaaS) via the cloud. DVSAnalytics provides everything you need, including the infrastructure.
“We are now using Encore’s evaluations for not only quality assurance, but also to give agents the extra push to help us achieve our strategic goals.”
“When we started using Encore for Quality Assurance our baseline score was 50, after only 3 months our scores have climbed to 82. We are constantly refining our processes as a team to climb even higher.”
Quality Assurance Manager, Forefront Dermatology