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I need to work with my communication platform in the cloud or premise so I can

Workforce Optimization Improves Agent Performance


Why DVS?

  • Innovative software

    Regardless if you choose cloud, premise or a combination, dvsAnalytics leads the industry in its innovative approach to solutions that streamline processes and save time for businesses. From its dynamic playlists and automated coaching to mobile monitoring, the Company continues to delight its customers with novel ways to help businesses achieve their goals and save time and money.

  • Comprehensive communication platform integrations

    Customers and reseller partners have learned to count on dvsAnalytics' Encore to be consistently compliant with all versions of the industry's leading unified communication platforms no matter if you choose cloud, premise or a combination. Encore also goes a step beyond by capturing additional metadata and delivering more search and retrieval options.

  • Best return on investment

    Encore has been recognized by industry analysts as having the most compelling return on investment in the market. By including many quality management applications with basic systems and providing unlimited access with secure login credentials, the ROI can't be beat!

  • Unparalleled Service and Support

    dvsAnalytics goes the extra mile with service and support. Besides 24x7x365 access to technicians, free software upgrades, unlimited training and deployment options of cloud, premise or a combination, we continually strive to delight our customers and partners.

Ask yourself


Are you looking for a real cloud solution for quality management?

No matter if you choose a cloud, premise or combined deployment, Encore's application options remain the same. Encore will improve your performance and maintain compliance on any platform you choose.

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Are you using customer surveys combined with evaluations to get the full view of the agent’s performance?

The ability to combine the customer's survey results with the evaluator's results provides a complete picture of how successfully issues are handled and where improvement is needed.

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Is it easy for you to schedule staff to meet service level objectives?

With the right automation, you can take the guesswork out of wondering if you have scheduled the right number of agents.

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  • Meet these two customer needs to discern your customers’ expectations https://t.co/7z5Pu3IOk8 #contactcenter #cctr https://t.co/OI0qlMGTxq

    dvsAnalytics on TwitterdvsAnalytics 1 month ago


    Enhance Performance with Innovative Workforce Optimization Software.