Workforce Optimization

Workforce Engagement Management

Analytics for Customer Insights

Call and Screen Recording

Industry-Leading Digital Tools for the Contact Center

DVSAnalytics

DVSAnalytics solutions are designed to improve the customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions and contact center operations.

The Encore suite of software delivers powerful and secure call recording, quality management, analytics, and workforce engagement solutions.

All the tools required to empower your workforce, augment your contact center and enhance the voice of the customer in one highly interoperable platform, on-premises or in the cloud.

Contact Center, Enhanced

Workforce Optimization

Optimize the customer experience and workforce management with an integrated suite of software developed to enhance your existing contact center platform.

Workforce Engagement

Engage your employees with premium tools and performance insights. Create an environment for success, with each member of your team emphasizing your goals and values.

Voice of the Customer

Powerful speech analytics and survey capabilities give your customers a clear voice, providing you with customer intelligence to enhance customer satisfaction and build customer loyalty.

On-Premises or Cloud

Perpetual

Own your edition of Encore Workforce Optimization and Workforce Engagement Management software with a Perpetual licensing model.

subscription

DVSAnalytics provides everything you need to optimize you contact center, on-premises or cloud, in one easy-to-manage subscription.

Software as a service

Encore Software as a Solution (SaaS) via the cloud. DVSAnalytics provides everything you need, including the infrastructure.

Testimonials

“We are now using Encore’s evaluations for not only quality assurance, but also to give agents the extra push to help us achieve our strategic goals.”

Melissa Brown

Sr. Director of Remote Services, Arizona Federal Credit Union

“When we started using Encore for Quality Assurance our baseline score was 50, after only 3 months our scores have climbed to 82. We are constantly refining our processes as a team to climb even higher.”

Iwona Laskawiec

Quality Assurance Manager, Forefront Dermatology

“It’s just a great source of information about our customers and about our people who are answering the phones; essentially it’s a storehouse for information and training.”

Julie Wallof
VP Corporate Initiatives, MLS Listing Service