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Workforce Optimization Improves Agent Performance


Why DVS?

  • Innovative software

    dvsAnalytics leads the industry in its innovative approach to solutions that streamline processes and save time for businesses. From its dynamic playlists and automated coaching to mobile monitoring, the Company continues to delight its customers with novel ways to help businesses achieve their goals and save time and money.

  • Comprehensive communication platform integrations

    Customers and reseller partners have learned to count on dvsAnalytics' Encore to be consistently compliant with all versions of the industry's leading unified communication platforms. Encore also goes a step beyond by capturing additional metadata and delivering more search and retrieval options.

  • Best return on investment

    Encore has been recognized by industry analysts as having the most compelling return on investment in the market. By including many quality management applications with basic systems and providing unlimited access with secure login credentials, the ROI can't be beat!

  • Unparalleled Service and Support

    dvsAnalytics goes the extra mile with service and support. Besides 24x7x365 access to technicians, free software upgrades and unlimited training, we continually strive to delight our customers and partners.

Ask yourself


Are you using customer surveys combined with evaluations to get the full view of the agent’s performance?

The ability to combine the customer's survey results with the evaluator's results provides a complete picture of how successfully issues are handled and where improvement is needed.

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Are you creating your evaluations to be outcome based?

If every below average evaluation score results in automatic agent training, evaluation questions will improve.  Learn more about how to link coaching assignments and eLearning lessons to evaluation results.

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Is it easy for you to schedule staff to meet service level objectives?

With the right automation, you can take the guesswork out of wondering if you have scheduled the right number of agents.

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  • Winning News - dvsAnalytics Encore Mobile Live Monitor wins a 2015 Product of the Year award http://t.co/Y3kU669HCR http://t.co/VXTwgOeqlq

    dvsAnalytics on TwitterdvsAnalytics 6 days, 14 hours ago


    Enhance Performance with Innovative Workforce Optimization Software.